Refund Policy

Summary

• Cancel any time. Your plan and credits stay usable until the end of the period you paid for. You won't be charged again.
• Full refund within 7 days if the credits are unused. If none of the credits from a payment have been used, you can get that payment back within 7 days.
• Failed generations cost nothing. Credits from a failed or timed-out generation return to your balance automatically.

Subscriptions and cancellation

Plans are billed monthly or yearly in advance and renew automatically until you cancel. Cancel from Settings → Billing. After you cancel, no further payments are taken and your plan stays active until the end of the current period. We don't refund the unused part of a period on cancellation, except as described below.

When you can get a refund

You can request a full refund of a payment (first payment, renewal or credit pack) if both are true:

1. you ask within 7 days of that payment, and
2. none of the credits granted by that payment have been used.

Otherwise the payment isn't refundable, because generating content costs us money as soon as credits are used. Where the law in your country gives you more rights, those rights apply. If you paid a discounted first-payment price, the refund is the amount you actually paid.

How to request a refund

Email support@gemini4carbon.net from your account's email address with the date and amount of the payment. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it. When a payment is refunded, the credits it granted are removed, and if it was a subscription payment, the plan is cancelled.

Chargebacks

Please contact us before disputing a charge; we can usually resolve it faster. While a payment is disputed, we may remove the credits it granted and pause the plan.

Changes

We may update this policy. Changes don't affect payments made before them.